Privacy Policy

Fosroc Group Privacy Statement

Who we are

The Fosroc Group (which means Fosroc International Limited) and its associated companies gather and process your personal information in accordance with this Privacy Statement and in compliance with the relevant Data Protection Regulations and laws. This Privacy Statement provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

The registered address of Fosroc International Limited is Drayton Manor Business Park, Coleshill Road, Tamworth, Staffordshire B78 3XN and the company registration number is 959643.

The Fosroc Group wants to offer you the best possible customer experience.  Consequently, additional functions, features, products or services are incorporated into the Fosroc Group’s websites and other communications from time to time.  This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Statement.  As a result, please remember to refer back to this Privacy Statement regularly to review any amendments.

Any questions regarding our Privacy Statement should be directed to the Compliance Officer at [email protected] or alternatively see the section “Contact Us” on www.fosroc.com

What do we collect and use personal information for?

Fosroc processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this Privacy Statement.

When you submit a query to us via email, by telephone or through the Contacts Forms via the Contact Us, Products, Sectors, Solutions and Home page of the Fosroc website (the Contacts Form), we need to know certain information about you, including for example such things as your name, e-mail address, and telephone number and other information you supply, in order to contact you in relation to your query.

We may also use this information in order to:

• Administrate or otherwise carry out our obligations in relation to any agreement you or your business or employer have with us;
• Anticipate and resolve problems with any goods or services supplied to you;
• Carry out market research and tracking of sales data; and
• Send you information about products and services.
• Certain information is collected automatically, as described later in this Privacy Statement.
• Staff from Fosroc, or from our licences and distributors, may contact you from time to time by e-mail or by telephone in order to get your views and comments on the service we provide to you.

Fosroc takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this Statement. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  If at any time you do not wish to receive these details, then send a blank e-mail message to [email protected]

Log files/IP addresses

When you visit our site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server.  We use IP addresses to help us administer the site and to collect broad demographic information for aggregate use.  [We do not link IP addresses to personally identifiable information].

Non-personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our sites.  You cannot be identified from this information and it is only used to assist us in providing an effective service on our sites. We may from time to time supply the owners or operators of third party websites from which it is possible to link to our sites with information relating to the number of users linking to our sites from their sites. You cannot be identified from this information.

Information placed on your computer

We may store some information (commonly known as “cookies”) on your computer when you look at our sites.  This information facilitates your use of our sites and helps us to provide you with the best level of service.  For example, cookies ensure that you do not need to re-enter your details every time you visit our sites and help us to show you advertisements which are relevant to your interests.

You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain Fosroc services may not work correctly if you set your browser not to accept cookies.

Your Rights

You have the right to access any personal information that Fosroc processes about you and to request information about: -

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. 

Disclosing your information to others

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime).

We will only sell your personal information to a third party as part of a sale of the assets of a Fosroc Group company.

Information about products and services

It is very important to us that we provide you with the highest level of service.  In order to help us do this, from time to time companies in the Fosroc Group may send you details of products and services which we think may be of interest to you.  If at any time you do not wish to receive these details, then send an e-mail message to [email protected]

We will never share your information with third parties without your consent.

Keeping our records accurate

We aim to keep our information about you as accurate as possible.  If you would like to review or change the details you have supplied us with, you may do so at any time by contacting us at [email protected]  If you have another query relating to your information, please Contact Us as set out below.

Security

Fosroc strictly limits access to your personal information to those employees who need this information to provide customer service to you, or must otherwise come in contact with this information to perform their jobs.  We have also implemented technology and policies to help safeguard your information from unauthorised or improper use and will continue to update these measures as new technology becomes available.

Third party sites

We cannot be responsible for the Privacy Policies and practices of other websites even if you access them using links from our sites and recommend that you check the policy of each site you visit.

In addition, if you linked to any of our sites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Transferring your personal information outside the European Economic Area

In order to process information submitted by you via telephone, email or through any of our sites and to provide any information or assistance requested by you, the information you provide to us will be stored on Fosroc servers outside Europe, currently located in Singapore, and by submitting information you consent to this transfer of data. Your information may also be transferred to other countries outside of the European Economic Area (“EEA”).  By way of example, this may happen if one of our service providers is located in a country outside of the EEA. We also share information between our group companies, which are located in countries worldwide, in order to provide any information or assistance requested by you.  These countries may not have similar Data Protection laws to the EEA.  If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected.

You are not obliged to provide your personal information to Fosroc. However, where this information is required for us to either provide you with our services, deliver your products or meet our legitimate interests, we may not be able to offer some or all of our services without it.

How long we keep your data

Fosroc only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise or withdraw your consent.

Contacting us

If at any time you would like to contact us with your views about our Privacy Statement, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at [email protected]

In addition, if at any time you would like to contact us in relation to any of our products and services, you can do so by completing the Contact Form.