Customer Service Coordinator (Maternity Cover)

To support the organic growth of the UK Operating company through delivery of the highest levels of customer service and implementation of best practice. To continuously seek to improve and enhance the Fosroc customer service offer. To be a proactive and highly motivated member of the customer services team.

Tamworth (UK)

Role Description

Applications can only be considered from candidates having a legal right to work in the UK and with an up-to-date CV

 

Key areas of responsibility

  • Handle inbound and outbound sales calls relating to price, availability, delivery and minor technical enquiries in a timely and professional manner.
  • Accurately input orders via Microsoft Dynamics (DAX), ensuring impeccable attention to detail at all times.
  • Liaise with Planning, Production, Procurement and Distribution teams to ensure deliveries are on time and in full in line with company targets for OTIF.
  • Investigate and ensure customer queries/complaints are resolved speedily, in line with Fosroc procedures.
  • Process authorised quotations generated by the sales team.
  • Contribute towards the companies HSE objectives and KPI’s.
  • Creation of CPD certificates, conformance certificates and project lead generation.
  • Proactively contribute towards achieving company and personal KPI’s
  • Make positive contributions to team meetings and attend training events as required.
  • Adhere to all policies and procedures laid out by the company, including HSE
  • Undertake other tasks as reasonably directed from time to time to ensure the smooth running of the business.

 

Key working relationships

Internal                                                     

  • Customer services team
  • Operations departments
  • Technical department
  • Finance team
  • Sales and marketing team

 

External

  • Customers
  • Transport providers
  • Sales and marketing team

 

 

Key Skills and Experiences

Knowledge/Experience/Key Skills/Personal Attributes

 

Essential

  • Dedicated team player with strong work ethic
  • Excellent communication skills both written and verbal
  • Flexibility and desire to exceed customer expectations
  • Professional telephone manner
  • Strong attention to detail and accuracy
  • IT literate
  • Ability to multi task and work under pressure
  • Ability to use “positive language”
  • A calming presence

 

Desirable

  • Knowledge of construction industry or similar type product base
  • NVQ in customer service and/or business administration
  • Experience of dealing with high volume of SKU’s and/or FMCG business
  • Experience of a manufacturing business
  • Experience of Microsoft Dynamics (DAX)

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