To provide a professional service to internal and external customers in particular relation to
telephone, reception, courier, marketing and administrative duties.



Role Description


Objectives of the Role

To provide a professional service to internal and external customers in particular relation to telephone, reception, courier, marketing and administrative duties.


Key Areas of Responsibility


  • To act as an initial point of contact for visitors, ensuring a welcome and informed arrival.
  • To ensure that all visitors to the site are properly signed in/out and issued with the appropriate pass and health & safety information.
  • Provide the main point of contact for all incoming telephone calls, ensuring the prompt and smooth transition of any transferred calls.
  • To be responsible for the daily signing in/out sheets for employees.
  • To deal with deliveries and organise their distribution promptly ensuring that all paperwork is properly administered.
  • To work closely with other departments to support the administrative functions and any other reasonable task from time to time.
  • To maintain stationery stocks and literature store/database to support both Marketing & Technical Departments.
  • To facilitate the prompt repair/servicing of office equipment.
  • To manage the postal/courier function to include cost control and ensuring accurate stock levels.
  • To organise training/meeting facilities including catering if required.
  • To generate and process documents relating to travel upon request (e.g. visas).
  • To arrange appropriate accommodation and transport for visitors to Nairobi.


Key Working Relationships


  • Office Manager
  • Management Team
  • Other internal staff across all areas of the business


  • Customers
  • Suppliers and service providers
  • Cold callers and general enquiries

Key Skills and Experiences

Knowledge/Experience/Skills/Personal Attributes



  • Excellent oral and written communication skills
  • Excellent interpersonal and organisation skills
  • Knowledge of courier procedures & deliveries
  • Marketing and Event experience
  • Knowledge of Microsoft Office software
  • Flexible and adaptable to cover/support colleagues



  • Keen to learn/develop
  • Fosters continuous improvement approach
  • Experience in the Construction Sector

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